Question 1

Why File with Overtime Financial Solutions?

Accepted Answer

At Overtime Financial Solutions, we offer a seamless, hands-off tax filing experience with no hidden fees — just trusted results, real support, and perks that go beyond tax season.
With our CRM system, you can:
 • Stay up to date on your tax status
 • Securely message our team anytime
 • Access all your tax documents in one convenient place
We’re dedicated to making tax season stress-free and getting you the maximum legal refundpossible. Here's what we offer:
 •  Free Estimates
 •  Maximum Legal Refunds
 •  Service in All 50 States
 •  Support for W-2s, Self-Employment, and Business Taxes
 •  Advance Loans up to $7,000 (subject to bank approval)
 •  Audit Protection
 •  Referral Bonuses
 •  Bookkeeping included 
 •  Access to our private group 
 •  Exclusive Giveaways for Clients – Just one more way we show appreciation!

Let OFS take the stress out of taxes — while you enjoy the perks.

Question 2

How to Get Started

Accepted Answer

Getting started with Overtime Financial Solutions is easy!
1. Click on the “Tax Services” tab
2. Book your FREE consultation using our online calendar

Your consultation is a 30-minute phone call designed to ensure we capture every eligible credit and deduction — helping you maximize your refund or minimize your tax liability.

After booking, you’ll receive a confirmation email at the address you provided.

You’ll also receive email and text reminders leading up to your appointment.

Please note: All appointment times are listed in Central Time. Be sure to select the correct time for your time zonebefore confirming.

Cancellation Policy: If you need to cancel or reschedule, please do so at least 24 hours in advance. Failure to do so may result in a rebooking fee.

Question 3

What you Need for Your Consultation

Accepted Answer

To help us maximize your refund or minimize your tax liability, please have the following information ready for your consultation. The more details you provide, the better we can take advantage of every credit and deduction you're eligible for:
 Income & Employment
 • W-2s from all employers
 • Self-employment or 1099 income (if applicable)
 Housing & Property
 • Yearly total for rent or mortgage payments
 • Annual property tax paid (if applicable)
 • Mortgage interest paid (from 1098 form)
 Family & Childcare
 • Childcare/daycare expenses (annual total)
 • Number of dependents and their SSNs (if filing with dependents)
 Utilities & Transportation
 • Yearly totals for:
    • Electricity
    • Internet
    • Phone services
    • Car insurance and car note payments
 Business Owners & Self-Employed
 • Business-related income and expenses
 • Receipts or expense reports
 Medical & Dental
 • Out-of-pocket medical, dental, vision, and prescription costs (not covered by insurance)
 Investments & Retirement
 • Stock portfolio summaries
 • 401(k), IRA, or other retirement account contributions
 • Capital gains/loss statements
 Additional Deductions
 • Charitable donations, including tithes to your church (monetary or itemized donations)
 • Sales tax paid throughout the year (receipts or estimates based on large purchases)
 • Travel expenses:
    • Flights
    • Bag fees
    • Car rentals
    • Hotel stays (especially for work, business, or medical-related travel)

Helpful Tip: Bring a pen and notepad to jot down important information or action items during the call.
Being prepared helps us make the most of your time — and ensures you don’t leave any money on the table.

Question 4

Does the Tax Consultation Cost?

Accepted Answer

We offer two types of tax consultations to fit your needs:
 Free 30-Minute Consultation

This option is for:
 • Clients who are committed to filing with us
 • Individuals with non-complex tax situations

This consultation is designed to help us understand your needs and gather the necessary info to get started. It’s a great fit if you're ready to move forward with OFS!

VIP Paid Consultation
This option is ideal for:
 • Those who want to explore our services without committing (yet)
 • Clients with complex tax issues who need a full hour
 • Anyone who couldn’t find a time that works on our regular calendar

Our VIP consultations offer more time, flexibility, and a deeper dive into your unique tax situation.

Not sure which consultation is right for you?
Email us at info@overtimefs.com (mailto:info@overtimefs.com)— we’re happy to help you decide!

Question 5

What's the Turnaround Time for a Tax Quote?

Accepted Answer

We aim to provide your personalized tax quote within 2–5 business days after your consultation.
 Please note: During periods of high volume, turnaround times may be extended. If that’s the case, we’ll communicate any updated timeframe with you during your consultation so you know what to expect.
Your accuracy and satisfaction are our top priorities — we take the time to ensure nothing is missed.

Question 6

Need to Cancel or Reschedule?

Accepted Answer

If you need to cancel or reschedule your consultation, please do so at least 24 hours in advance using the booking link sent to your email from Calendly. This allows us to offer that time slot to someone else in need.
 Late cancellations (less than 24 hours’ notice) or no-shows will be subject to a rebooking fee.
 Can’t find your Calendly link? No problem.
Please email info@overtimefs.com (mailto:info@overtimefs.com)with:
 • Your full name
 • Your appointment date and time
 • A note letting us know you’d like to cancel or reschedule
Thank you for respecting our time and helping us serve all clients efficiently.

Question 7

Accessing the Client Portal

Accepted Answer

After your consultation, you will receive a text message from our company phone number (901-231-9141) to the number you provided when booking. This message will include a direct link to your secure Client Portal, where you can:
 • Provide your personal information
 • Upload supporting documents (e.g., driver’s license, W-2s, receipts, and more)
The Client Portal is designed to help you stay organized, provide live updates and notificationsthroughout the filing process, and make it easy to reach out with any questions or concerns.
If you need access to the Client Portal and haven’t received a text, please contact us directly at info@overtimefs.com.(mailto:info@overtimefs.com) Include your name, appointment date and time, and request the link to your Client Portal

Question 8

How do I Pay for Tax Services?

Accepted Answer

The most popular and convenient way to pay is directly out of your tax refund.
This means you don’t have to pay anything upfront — no out-of-pocket expenses during tax season! Our fees are simply deducted from your refund by the IRS and sent to us on your behalf.
It’s:
 • Easy — no upfront costs or checks to write
 • Simple — the IRS handles the payment transfer securely
 • Peace of Mind — you only pay when you receive your refund

If you don’t have a refund to pay from (for example, if you owe taxes, break even, or have prior offsets that reduce or eliminate your refund), we offer an alternative:
 • You can pay upfront via an invoice we send after your consultation.
 • Payment must be completed before we electronically file your taxes.
This ensures your tax filing process continues smoothly, no matter your situation.

Question 9

How Can I Receive My Refund?

Accepted Answer

We offer three convenient options for receiving your tax refund:

1. Direct Deposit (Fastest & Most Convenient)
The quickest and most popular way to receive your refund is through direct deposit.
Simply provide your bank routing and account number, and once your tax return is accepted by the IRS, your refund typically arrives within 3 weeks.
This method is secure, fast, and avoids any mailing delays.

2. Check by Mail
If you prefer, we can mail a paper check to the address you provide in your Client Portal.
Please note:
 • Refunds by check may take up to 6 weeks after IRS acceptance
 • There is a $25 fee to cover priority mailing for security and tracking
This helps ensure your check arrives safely and in a timely manner.

3. Prepaid Refund Card
We may also offer the option to have your refund loaded onto a prepaid debit card, issued by the bank we use to process returns.
With this option, you can:
 • Use the card like a regular debit card
 • Make purchases, pay bills, or withdraw funds at ATMs
 • Receive your refund within a similar timeframe to direct deposit (around 3 weeks)
 Important: This option is not always available. Please check with us during your consultation to see if prepaid cardsare being offered this season.

Question 10

What Is an Offset?

Accepted Answer

An offset occurs when your tax refund is reduced or withheld to pay off certain debts you owe to federal or state agencies. There are two main types of offsets that can affect your refund:

1. IRS Debt Offset
This happens when you owe the IRS directly — such as:
 • Unpaid income taxes
 • Penalties and interest from prior years
If you have an IRS debt, the IRS can reduce your refund to cover what you owe. This is handled directly by the IRS, not through the Treasury Offset Program.
To check if you owe the IRS:
 • Call the IRS directly at 1-800-829-1040
 • Hours: Monday–Friday, 7 a.m. – 7 p.m. (your local time)
 • Be prepared to verify your identity (SSN, filing status, etc.)

2. Treasury Offset Program (TOP)
This is separate from IRS debt and is managed by the U.S. Department of the Treasury’s Bureau of the Fiscal Service.
Your refund may be offset through TOP if you owe other federal or state debts, such as:
 • Past-due student loans
 • Child support
 • Unemployment overpayments
 • State income tax debt
 • Other non-tax federal debts
To check for a Treasury Offset:
 • Call the TOP automated line at 1-800-304-3107 (available 24/7)
 • You’ll need your SSN to access the info
This line will tell you if any of your refund is being held or redirected to another agency, and which agency to contact.

3. State Offsets
If you owe your state (for state taxes, unemployment overpayments, etc.), your refund can also be offset.
Each state has its own collection office. To check:
 • Contact your state’s Department of Revenue or Comptroller’s Office
 • Or search online for:
“[Your State] tax offset phone number”

Before Your Consultation
To ensure you're fully prepared and avoid surprises, we strongly recommend you:
1. Call IRS at 1-800-829-1040 to check for direct IRS debts
2. Call TOP at 1-800-304-3107 to check for Treasury offsets
3. Contact your state’s Department of Revenue for possible state offsets

Question 11

Do I Have to Sign a Contract?

Accepted Answer

Yes — all clients are required to sign a payment agreement before we proceed with filing.
This isn’t a long-term contract or commitment to services you don’t need. Instead, it’s a standard agreement that outlines the scope of our work and protects the time, effort, and expertise our team invests in preparing your return.

Why This Agreement Matters:
 • It ensures clarity and transparency about your responsibilities and our services
 • It confirms that, in the event your refund is reduced due to an offset, or if you owe the IRS, you are still responsible for the tax preparation fee you agreed to
 • It protects the value of our work, especially in cases where filing requires extensive time, support, and communication

Signing the agreement is a simple part of the onboarding process and ensures everyone is on the same page. We believe in fair, professional service — and part of that is setting clear expectations from the start.
If you have questions about the agreement before signing, we’re always happy to walk you through it.

Question 12

Do You File Without My Consent?

Accepted Answer

Absolutely not.
At Overtime Financial Solutions (OFS), we do not submit tax returns without your explicit consent and signed authorization.
We do not force file.
We do not forge signatures.
We do not move forward without your full approval.
Your trust matters to us — and so does your security.

At OFS, integrity and transparency are at the core of everything we do. We believe in:
 Clear communication
 Respect for your choices
 Doing things the right way — every time
If you're not ready to file, have questions, or need more time to review your return, we will not proceeduntil you give us the green light. It's your return, your refund, and your decision.
We’re here to support and guide you — never to pressure

Question 13

How Much Are Your Tax Preparation Fees?

Accepted Answer

At Overtime Financial Solutions (OFS), we believe in fair and customized pricing — not one-size-fits-all.
Each client’s tax situation is unique.
Some returns are straightforward, while others are more complex.
Some clients need additional support like bookkeeping, while others come fully organized.
Because of these differences, our fees are tailored to your individual tax needs.

Here’s What to Expect:
 • We do not charge below $400 for tax preparation
 • After your consultation, you will receive a personalized quote that includes:
    • Your estimated refund or balance due
    • Your exact tax preparation fee
There are no hidden fees — just transparent, upfront pricing based on the actual work required to handle your return properly and legally.

Question 14

Will I Get A Copy of My Tax Return?

Accepted Answer

Yes! Once your tax documents are signed by all required parties, a copy of your completed return is automatically emailed to the address you provided.
You’ll have access to it for your records, peace of mind, or future reference.

Need Another Copy Later?
No problem — if you can’t find your original copy or need it sent again:
1. Log into your Client Portal
2. Use the “Contact Us” feature to request a copy
3. We’ll send it right over!

We’re always happy to assist — even after filing.